Aviation attorney Mary Schiavo interviewed about new DOT passenger rights rules
Aviation attorney and former Inspector General of the U.S. Department of Transportation (DOT) Mary Schiavo discusses the DOT's new "Three Hour Rule" requiring airlines to put a three hour time limit on how long passengers can be held on the tarmac. This new rule applies to U.S. carriers only and is a step towards airlines being accountable not only for passenger safety but also passenger rights.